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Kieran Sands

Salesforce Consultant passionate about enhancing customer experience, driving user adoption and maximizing value from native Salesforce products

I leverage my 10 years of project experience across business analysis & functional design roles, with technical knowledge to deliver innovative and effective Salesforce solutions

Problem solver mindset with a suite of tools and wide variety of project experience

I can build quick relationships and communicate effectively with - users, senior stakeholders & management through to developers and technical architects



Industry Experience

- Residential property
- Energy efficiency technology
- Medical technology
- Financial services
- Automotive manufacturing
- Recruitment
- Government
- Mental Health
- Non profit
- E-commerce

Project Experience

- Customer portals
- B2B portals
- Case management
- Call centre CTI integrations
- E-Commerce
- Digital transformation
- Digital mental health
- Integrations & API’s
- Multi vendor projects
- Offshore dev teams
    Servıces

Business Analysis

- Project discovery & kickoff activities
- Business requirement analysis  
- Workshop hosting
- User story creation & elicitation
- Epic & feature analysis
- Business analysis documentation

Salesforce Consulting

- Solution design & advice
- Functional specification
- Native functionality advice
- Quote & tender advice
- Industry Cloud design
- OmniStudio design

Maps & Diagrams

- Business process maps
- Integration maps
- Customer journey maps
- ASIS TOBE maps
‍

Engagement Options

- Part time, short term & long term
- Project scope & day rate services
- Fixed price deliverables artefacts
- Invoice & credit card payments
      knowledge,  SKILLS & EXPERIENCE
‍‍Domain Knowledge - Heath Care
‍
- Primary Health Care Funding
- Primary Health Care Data Set
- Health Provider model
- Assessments -IAR, Intake, K5, K10
- Medicare API's, Claiming.com.au API's
- Mental Health Care Plan Claims
‍
‍

SALESFORCE 
KNOWLEDE

- Sales Cloud, Service Cloud, Experience Cloud
- Health Cloud, OmniStudio
- Public Sector Solutions
- Media Cloud, Industries CPQ
- MuleSoft integrations
-Salesforce Architecture Data Models
‍

solution design
& architecture

- Customer journey design
- Customer 360 design
- Omni channel design
- UX HCD design

BUSINESS ANALYSIS
software
implementation

- SDLC advocate
- Agile, SAFe, Waterfall experience
- Strawman & POC builds
- Workshop hosting
- User story creating and elicitation
- GAP & MoScoW analysis
- Functional & technical acceptance criteria
- Process maps, ASIS-TOBE maps

Certifications

- Salesforce Business Analyst
- Salesforce OmniStudio Consultant
- Salesforce User Experience Designer
- Salesforce AI Associate
- AI Force GPT Specialist
- Scrum Master (CSM)
- Scrum Product Owner (CSPO)
- Baseline Clearance
- National Police Check
- PI & PL Insured  

Salesforce Product Knowledge

- Sales Cloud
- Experience Cloud
- Health Cloud
- Media Cloud
- Marketing Cloud
- Practifi ISV
- OmniStudio
- FlexCard & OmniScript UX-UI
- Public Sector Solutions
- Industries CPQ, CPQ Cart
- Industries Order Management
- CRM Analytics

Declarative Skills

- Lightning App Builder
- Flow Builder
- Experience Builder
- FlexCard Designer
- OmniScript Designer
      project experience

Over 10 years experience working on Salesforce projects across UK and Australia

Media Cloud, Industries CPQ implementation
Salesforce Functional Consultant

- Requirements analysis and delivering BA artefacts
- Functional customer journey mapping
- Order management orchestration analysis

Products & Integrations

- Sales Cloud, Media Cloud, Industries CPQ
- CPQ Cart, Product Catalog, Zuora Integration
- Industries Order Management, Order Decomposition

Health Cloud implementation - Government
Salesforce Functional Analyst

- Health digital transformation project
- Functional analysis & design using an API led approach
- Functional specification author
- Drove adoption of Salesforce “Public Sector Solutions” data models

Products & Integrations

- Service Cloud, Experience Cloud, MuleSoft
- Public Sector Solutions, OmniStudio, CRM Analytics
- DocuSign API’s

Sales Cloud - Retail  
Salesforce Business Analyst


- Document B2B customer journey
- Documenting the sales governance process
- Deliver gap analysis report across Sales Cloud

Health Cloud implementation - Non Profit
Freelance - Salesforce Business Analyst


‍- Health Cloud implementation
- Virtual mental health platform via Experience Cloud
- Introduced Agile, SDLC and BA standards & processes

Security & accesss analysis - Government  
Senior Salesforce Business Analyst

- Design and implement a new security model
- Design and implement a new Role Hierarchy
- Ensure buy-in from Salesforce Control Office

Products & Integrations

- Service Cloud
- State Government Licensing Portal - Experience Cloud

Financial Services - ISV implementation
CRM Technical Business Analyst

- Global financial services & superannuation business
- Provide vendor management advice and restructure Agile Scrum cycle
- Technically document Salesforce org & integrations to AEM

Products & Integrations

- Practifi Financial, Complaints Pro Case Management
- Marketing Cloud, Zingtree NBA, Genesys CTI
- Oracle DW, Adobe AEM

NPSP implementation - Non Profit
Volunteer - Salesforce Platform Manager

- Managing Salesforce platform & volunteer developers
- Documenting customer journey
- Implementation of Jira, Confluence and Slack

Products & Integrations

- Nonprofit Success Pack
- Jira, Confluence
- Slack

Sales Cloud -Residential & Commerical Developer
Salesforce Business Optimisation Lead

- Property developer & builder
- Drive Salesforce enhancements across residential department
- Manage residential customer portal Go Live

Products & Integrations

- Sales Cloud, Service Cloud, Experience Cloud
- Marketing Cloud, Social Studio
- MuleSoft, Power BI, WordPress Portals

Service Cloud & MuleSoft implementation - Manufacturing
Senior Salesforce Business Analyst

- Authored GAP Analysis to assist removal of redundant CRM
- Translate requirements into user stories developments can understand
- Ensure acceptance criteria contains correct functional & technical detail

Products & Integrations

- Service Cloud, Marketing Cloud
- B2B Dealership Portal - Experience Cloud (Partner Portal)
- MuleSoft, Pentana Integration

Sales Cloud & Experience Cloud implementation - Recruitment
Salesforce Business Analyst

- Experience Cloud candidate portal implementation
- Workshop facilitation, requirements gathering
‍
Products & Integrations

- Job Science, Talent Rover
- Sales Cloud, Service Cloud
- Experience Cloud

Global Sales Cloud implementation - Medical Technology
Salesforce Business Analyst

- Medical Tech (Bionic Ear)
- Service Cloud implementation across 15 countries
- Workshop facilitation, requirements gathering
‍
Products & Integrations

- Sales Cloud, Service Cloud

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